Terms and Conditions for KEC Design and Consultancy Ltd (Trading as Katharine Cook Design & Consultancy) Last updated: July 07, 2025 Introduction These Terms and Conditions ("Terms") govern your use of our website and our services. KEC Design and Consultancy Ltd (doing business as Katharine Cook Design & Consultancy) ("we," "us," or "our") offers landscape design and horticultural consultancy services for discerning homeowners. We specialise in creating elegant, enduring, and ecologically intelligent outdoor spaces, rooted in Kew-trained expertise and a commitment to timeless design. By using our website or engaging our services, you agree to comply with and be bound by these Terms. 1. Contact Information Full Legal Name of Company: KEC Design and Consultancy Ltd Trading Name: Katharine Cook Design & Consultancy Email: k.cook@katharinecookdesign.com Phone: 07971 445058 Business Address & Registered Office: Parkgates, Bury New Road, Prestwich, Manchester, M25 0JW, United Kingdom (Please note: This is our registered office and business correspondence address. We operate from a private office.) Companies House Registration Number: 16186056 VAT Number: Not applicable (not currently VAT registered) 2. Updates to Your Legal Terms We will update these Terms and Conditions as necessary to stay compliant with relevant laws. Users will be notified about updates by posting the revised legal terms on our website with an updated 'Last updated' date, and by displaying a prominent notice on our website homepage when material changes are made. 3. Use of Our Platform Platform Type: Website Platform Content: We sell Services (Landscape Design and horticultural consultancy). Product Use: Our services are for users' personal and internal business use (covering both residential and commercial clients). User Age: Users under the age of 18 are not permitted to use our platform. User Accounts: Users cannot create an account on our platform. Subscription: We do not offer a subscription service for our products/services. 4. Payments We accept payments primarily via Bank Transfer (BACS / Faster Payments) in GB £ (£). All fees are invoiced according to the payment schedule outlined in our project proposal and contract. Invoices are due for payment within 14 days of the invoice date. We reserve the right to charge statutory interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. 5. Returns and Refunds Users cannot return purchased items. Our business provides intangible services, not physical goods. For our services, the relevant policies are those regarding cancellation of services as outlined in your specific client contract and proposal. 6. Prohibited Activities Users are prohibited from engaging in the following activities on our platform: Unauthorized use of intellectual property: Users are prohibited from copying, reproducing, distributing, modifying, displaying, or creating derivative works from any designs, plans, photographs, textual content, or other materials found on our Services without our express prior written permission. All intellectual property rights in the content provided on this website remain with KEC Design and Consultancy Ltd. Sending unsolicited commercial communications or spam: Users are prohibited from using our contact forms or any other communication channels on our Services to send unsolicited commercial messages, spam, or any form of illegal, abusive, or inappropriate content. Impersonation: Users are prohibited from impersonating any person or entity, or falsely stating or otherwise misrepresenting their affiliation with a person or entity on our Services. Interfering with Services: Users are prohibited from interfering with or disrupting the integrity or performance of our Services, or attempting to gain unauthorized access to any part of our Services. 7. User Generated Contributions Users cannot upload or post content (e.g., comments, articles, photos, audio, videos) on our platform. 8. Reviews Users cannot submit reviews of products or services directly on our platform. We collect testimonials separately. 9. Third-Party Websites Our platform links to other websites that we do not own. We are not responsible for the content or privacy practices of these third-party websites. 10. Third-Party Advertisements We do not have third-party advertisements on our platform. 11. Limitation of Liability We limit the amount of our liability for any claims against our platform to the amount paid by the user for the specific service or project giving rise to the claim. We do not limit the length of time that we can be liable for a user claim beyond the standard statutory limitation periods applicable in the United Kingdom. 12. Dispute Resolution Disputes between you and our company will be resolved first through informal negotiations, then by arbitration. Mediation Period: The parties must engage in informal negotiations for 30 days before initiating an arbitration proceeding. Arbitration Country: United Kingdom Arbitration Territory: England Arbitration City: Manchester Arbitration Language: English 13. Governing Law These legal terms will be governed by the laws of the United Kingdom, specifically the laws of England. 14. Custom Clauses Scope of Services and Deliverables: Our services are provided as outlined in our project proposals, quotations, and contracts. Unless explicitly stated in writing, our design services do not include engineering, architectural services unrelated to landscaping, surveys, structural analysis, planning application fees, or the direct procurement of materials or plants (beyond specification). Any services required outside the agreed scope will be subject to a separate written variation and additional fees. Client Responsibilities: The Client agrees to provide accurate and timely information, including site surveys, existing plans, and relevant permits. The Client is responsible for obtaining any necessary planning permissions, building regulations approvals, or other consents required for the project, unless otherwise agreed in our contract. Prompt feedback and decisions from the Client are essential to maintaining project timelines. Variations and Change Orders: Any changes requested by the Client to the agreed design or scope of services after written approval will be treated as a variation. Such variations may incur additional fees and may impact project timelines. All variations must be agreed in writing by both parties before implementation. Reliance on Third-Party Information and Site Conditions: While we exercise reasonable care and skill in our services, our designs are based on information provided by the Client and, where applicable, third-party professionals (e.g., surveyors). We are not responsible for inaccuracies in such information. We are also not liable for unforeseen site conditions (e.g., underground obstructions, unstable ground) unless explicitly agreed in our contract that we would conduct such investigations.